Coronavirus (Covid-19) Information

This message is in response to the Coronavirus (Covid-19) pandemic for our guests at Preferred Properties

To our wonderful guests, 

We appreciate your patience as we navigate through this unprecedented situation.  Preferred Properties is a locally owned, family managed business.  2020 marks our 25th year in business, and we pride ourselves on approaching situations fairly and compassionately.

Each of our guests had a special reason they were visiting Key West and it is highly unfortunate that their plans were unexpectedly changed.

We are complying with the directives listed on the Monroe County website.  Please be aware that information may be updated and the details of your reservation may also be required to change.  

READ ABOUT THE CHANGES FOR OUR SUMMER GUESTS

This is precisely why we are allowing our guests who were booked through June 30, 2020, the ability to postpone their trip to a later date in 2020. This booked through date may be modified based on governmental guidelines.

Our rental agreement states that requests for cancellation must occur at least 60 days prior to your arrival.  This is because, within this window, we begin to accrue expenses that are ultimately earmarked for your specific enjoyment.  Our staff works diligently to make sure that each guest has an enjoyable stay at the property and within Key West.  Once inside 60 days, we feel confident that the services we deliver will result in a superior experience for our guests.

We will provide a full credit to be used at some point before the end of the year.  It is not necessary to know the postponement date just yet. 

Allowing our guests to postpone their trip provides the necessary reassurance to our staff that their efforts will indeed payoff when the guest can enjoy Key West in their special way, later in the year.

Thank you for your patience and understanding as all work together to get through this trying time.

Best Regards,

Preferred Properties Team

READ ABOUT THE CHANGES FOR OUR SUMMER GUESTS